It is headquartered in Austin, Texas, with sales and product development offices in a number of locations in the United States and several other countries. is an American company that develops software for businesses to help manage their networks, systems, and information technology infrastructure. Also if your customer has limited internet access or speed, then the backup / restore windows could be either very LONG or unusable.Īs already stated, poor and possible outdated network documentation, meaning IP addresses, DNS Names, Hosting providers, Data locations, etc.SolarWinds Inc. However, as with many service / cloud based backups, costs can ADD up quickly. Functionally, it worked fine for a very limited test. I looked into using their backup service, and briefly used it for a test machine. If you don't cancel your service in time, you will get charged platform fee for another month, even though you have already left. They will find ways to charge you which will possibly cost more than anticipated. It seemed like their level one support did NOT have access to developers so that serious customer issues could be addressed in a timely fashion. Phone support was ok, provided they new how to solve your issue. I think the strategy is to maximize cash flow, and consolidate development, and support thus minimizing expense.Įmail support was incompetent, did not resolve issue, and often takes a long time between emails. SolarWinds has purchased / bought out a few competitors in the MSP management space, and offers them under a variety of names. IF you are concerned with where your customers data is going, who is seeing it, storing it, ask yourself, WHY can't N-Able COMPLETELY document network, hosts, services, etc. The host was not correlated to any N-able DNS. I used Wireshark and noticed packets leaving an N-able service and going to a host located in EU. IE: For N-able to work, you will need to whitelist, etc. Unfortunately, many of the AWS hosts which N-able software connects to are not documented, and do not resolve back to N-able via DNS. N-able services are very reliant upon AwS. We gave them plenty of time and they blew it. We quit using N-able due to support not resolve a problem which caused their Take Control service to not function.
Earlier this year N-Able announced fee increases for many of its bundled services, which made it less competitive then some of its peers. We used N-Able, formerly SolarWinds for at least 7 years.
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